Frequently Asked Questions

AI Agents engage customers, collect leads, verify emails, book appointments, and even send information to your CRM or email lists — all without you lifting a finger. If you’ve been getting loads of spam submissions from your contact form… replace it with an intelligent AI Agent that has been trained on your business, so it can pre-quality submissions, ensuring that your inbox is not getting filled with junk and your team are focusing on real enquires and leads!

Not at all! We provide a “done for you” service, so you can keep doing what you’re good at. So My LeadGen Hub handles the setup for you, so your AI Agent is up and running quickly with no coding required. During the setup process, we will ask you to define the questions you want to ask your prospects and if you want to import the information into any other business app — then we do the rest!

Absolutely! AI Agents are designed to integrate seamlessly with almost any website platform, including WordPress, Wix, Shopify, Squarespace, and more. Whether you have a custom-built site or use a popular website builder, an AI Agent can be easily added with just a few steps. It works in the background, engaging visitors, capturing leads, and automating customer interactions — all without disrupting your current website setup. No complex coding or technical expertise is required!  We can assist with adding the line of code to your website, or we can provide it for you to do — whatever you feel comfortable with — we’re here to help with smooth integration and setup.

No, an AI Agent isn’t here to take jobs—it’s here to make your team’s job easier! Think of it as a smart assistant that handles routine customer inquiries, like answering FAQs, providing business hours, or guiding visitors to the right products or services. This allows your human staff to focus on more important tasks, such as handling complex issues, building relationships with customers, and closing sales.

By working together, your AI Agent and customer service team create a faster, more efficient, and more satisfying experience for your customers—without overwhelming your staff.

Training your AI Agent is quick and seamless! We can provide multiple website URLs and upload extensive documentation to ensure it fully understands your brand, products, and services. Thanks to its powerful learning capabilities, the AI Agent can absorb large amounts of information in just minutes.

While it already has a broad knowledge base from OpenAI models, the real magic happens when it’s custom-trained specifically for your business. This means it can provide accurate, brand-specific responses that align with your messaging and customer needs. Now that’s smart automation!

Absolutely! An AI Agent can be trained to ask targeted survey questions, collect responses, and automatically record the data for easy review. Whether you’re gathering customer feedback, measuring satisfaction, or conducting market research, the AI Agent can:

✅  Ask structured questions in a conversational and engaging way
✅  Guide users through multiple-choice, rating scales, or open-ended responses
✅  Store responses in a Google Sheet, CRM, or other integrated platforms
✅  Analyze patterns and provide insights based on collected data

With an AI-powered survey, you can gather real-time feedback effortlessly while keeping the experience interactive and user-friendly. Would you like help setting up a survey for your AI Agent?

Security is a top priority. All data collected by the AI Agent is collected and transported over encrypted and secure connections, ensuring that customer information remains protected. Our AI Agents follow industry best practices for privacy and data protection, so you can confidently use them without worrying about security risks. Additionally, businesses can set parameters on what data is collected and how it’s used, ensuring compliance with their own privacy regulations.

Information collected via the AI Agents  usually stored in a Google Sheet document, and/or imported to a third-party app for the purpose of your business operations (eg. MailChimp, Salesforce, HubSpot, etc.) — all these have a level of security that is accepted as industry standard (or higher).

Feel free to ask us more questions prior to the onboarding process.

Yes! Your AI Agent can be fully personalized to match your brand’s voice, tone, and style. You can:

• Choose its name and avatar
• Adjust the tone of communication (formal, friendly, playful, professional, etc.)
• Customize greeting messages and responses to fit your brand personality

This ensures that your AI Agent feels like a natural extension of your business, creating a more engaging and consistent experience for visitors.

If the AI Agent encounters a question it can’t answer, it won’t leave your customers hanging! Instead, it can:

• Direct the user to a contact form or live chat with a human
• Request their email or phone number for a follow-up
• Offer alternative resources, such as FAQs or support pages

This ensures that every enquiry is addressed, preventing lost leads and improving customer satisfaction. Plus, you can review unanswered questions over time and update the AI Agent to handle them in the future and you learn more about what your customer’s are wanting to know about your brand.

Once you subscribe to an AI Agent, it typically takes a short time for the setup process to be completed. We handle the setup for you, so your AI Agent can be active on your website as quickly as possible, often within a few hours to a couple of days, depending on the specifics of your requirements. If you have any specific deadlines, please let us know, and we’ll do our best to accommodate you!

After you select your AI Agent and subscribe. We handle the setup for you! During this process, we will reach out to you to define the questions you want to ask your prospects. Depending on your subscribed plan, we train the AI Agent on your brand and setup integrations with other business apps (with your permission to access). Our best method of communication is email, but we may also discuss details over the phone or online video chat. We test the AI Agent and any connected integration/s. We provide you with a script to add to your website, or we can do that for you too. 

All My LeadGen Hub subscription plans are provided in Australian Dollar (AUD). The payment gateways allow for payments via Stripe or Paypal. Both facilities accept credit cards from most countries, and they take care of the currency conversion.